Refund policy

RETURN AND REFUND POLICY
Last updated: [19th JUNE, 2026]

Thank you for shopping at EVVIVA L`AUTO. We want you to be completely satisfied with your purchase. Because we ship globally (including the European Union and the United States), our policy is designed to comply with international consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

This section applies specifically to customers located within the European Union (EU) and the European Economic Area (EEA).

Under EU consumer law, you have the right to withdraw from this contract and return your purchase within 14 days without giving any reason.

The Timeline: The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

How to Exercise This Right: To exercise your right to withdraw, you must inform us of your decision via a clear statement. You can notify us by sending an email to: hello@evvivalauto.com.

2. Standard Return Window (US and International Customers)

For customers outside the EU (including the United States), we offer a 14-day return window from the date of delivery. To be eligible for a return, your item must meet the conditions outlined in Section 3 below.

3. Return Conditions

To receive a full refund, all returned physical items must meet the following criteria:

The item must be in its original packaging.

The item must be unused, unwashed, and undamaged.

The item must include all original tags, accessories, and documentation that arrived with it.

We reserve the right to refuse returns or apply a partial refund if the item shows signs of use, wear, or damage not caused by our error.

4. Return Shipping Costs

Customer Responsibility: You will be responsible for paying the direct shipping costs for returning your item to our facility. Shipping costs are non-refundable.

Recommendations: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit during return shipping.

Return Address: All returns must be shipped directly to:
EVVIVA L`AUTO,
ul. Parkowa 11 lok. 6
00-759 Warszawa

5. Refunds and Processing Time

The Process: Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.

The Timeline: If approved, your refund will be processed automatically to your original method of payment within 14 days of us receiving the item (or receiving proof that you have shipped the item back).

Original Shipping Costs: For EU customers exercising their statutory right of withdrawal, we will refund the original purchase price plus the cost of our standard (cheapest) delivery method. If you chose a premium or express shipping method at checkout, the extra cost above standard shipping will not be refunded. For non-EU customers, original shipping fees are non-refundable.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or completely incorrect, please contact us immediately at hello@evvivalauto.com with your order number and photographic proof of the issue.

EU Statutory Warranty: For customers in the EU, we are responsible for any lack of conformity or defect that exists at the time of delivery and becomes apparent within 2 years of delivery. In the event of a defect, you have the right to request a repair or a replacement free of charge. If a replacement or repair is impossible or unreasonable, you may request a price reduction or a full refund.

Global Customers: For US and other international orders, we will ship a replacement item or issue a full refund immediately upon verification of the defect or damage, at no extra cost to you.

7. Exceptions and Non-Returnable Items
The following items cannot be returned or refunded:

Goods made to your unique specifications or clearly personalized items.

Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.